长寿区人民医院 发表于 2022-6-17 10:22:34

以礼仪树形象 用服务促提升——长寿区人民医院门诊部开展服务礼仪与沟通技巧专题培训

<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.hicsq.com/static/publish/css/style.css?v=1605251010491" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=1605251010491"><div class="preview_article ">            <!---->    <section data-role="outer" class="article135" label="edit by 135editor"><section style="margin-top: 10px; margin-bottom: 10px; outline: 0px; box-sizing: border-box; color: rgb(59, 59, 59); font-size: 14px; letter-spacing: 1px; text-align: center; visibility: visible; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;" class="_135editor"></section><section style="margin-top: 30px; margin-bottom: 30px; outline: 0px; box-sizing: border-box; color: rgb(59, 59, 59); font-size: 14px; letter-spacing: 1px; visibility: visible; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;" class="_135editor"><section style="padding-right: 1px; padding-left: 1px; outline: 0px; box-sizing: border-box; line-height: 2; font-size: 15px; visibility: visible;" class=""><p style="margin-bottom: 20px; outline: 0px; box-sizing: border-box; clear: both; min-height: 1em; visibility: visible; text-indent: 0em;">  为进一步规范门诊护士职业礼仪,提升沟通技巧,改善患者就医体验,近日,长寿区人民医院门诊部在北城院区3会议室开展了服务礼仪和有效沟通专题培训,门诊部共32名护士参加。本次培训由门诊部副主任邹文秀主持。</p></section></section><section style="margin-top: 10px; margin-bottom: 10px; outline: 0px; box-sizing: border-box; color: rgb(59, 59, 59); font-size: 14px; letter-spacing: 1px; text-align: center; visibility: visible; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;" class="_135editor"></section><section style="margin-top: 30px; margin-bottom: 30px; outline: 0px; box-sizing: border-box; color: rgb(59, 59, 59); font-size: 14px; letter-spacing: 1px; visibility: visible; font-family: system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif;" class="_135editor"><section style="padding-right: 1px; padding-left: 1px; outline: 0px; box-sizing: border-box; line-height: 2; font-size: 15px; visibility: visible;" class=""><p style="margin-bottom: 20px; outline: 0px; box-sizing: border-box; clear: both; min-height: 1em; visibility: visible; text-indent: 0em;">  门诊部谢露讲解了《门诊护士服务礼仪》,她从护士的仪表礼仪、举止礼仪、语言礼仪几方面展开了详细讲解,形象地示范了端庄的坐姿、优美的站姿、规范的指引手势等,帮助门诊护士规范职业礼仪。护理部陈小艳做了题为《有效沟通及患者的投诉处理》的分享,重点强调了沟通原则、沟通技巧、有效沟通的六个习惯以及面对纠纷投诉的处理方法等内容,帮助大家在今后的工作中能更有效地与患者交流。</p><p style="margin-bottom: 20px; outline: 0px; box-sizing: border-box; clear: both; min-height: 1em; visibility: visible; text-indent: 0em;">  本次礼仪培训,使与会人员对礼仪有了更深层深刻更直观的认识,有助于提升门诊工作人员精神面貌和职业形象,提高医院服务水平,对全面改善服务环境、加强医患沟通有着重要的意义。</p></section></section><section class="_135editor" data-role="paragraph"><p><br></p></section></section>    <!----></div><!---->
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